info@cmsdh.edu.in        

College of Medicine & Sagore Dutta Hospital


CITIZEN CHARTER

  • GENERAL INFORMATION

    • LOCATION
      Located near Kamarhati bus terminus on B.T. Road. College of Medicine and Sagore Dutta Hospital is adjacent and functionally attached to the Kamarhati E.S.I. Hospital.
    • NUMBER OF BEDS, DOCTORS, NURSES, ETC
      The hospital has 501 beds (including the Emergency Wards) 
      There are approx. 250 doctors (including faculty members, Sr. and Jr. Residents) and approx. 270 nursing staffs.
    • ENQUIRY AND INFORMATION ABOUT COLLEGE & HOSPITAL
      Central Enquiry and Registration is located at the entrance of the Hospital Building.
      Enquiry counters and help desk also exist in the OPD and Emergency
      Website: www.cmsdh.org
    • HELPLINE
      24 Hrs Helpline Number : 033-2523-9058
  • CASUALTY AND EMERGENCY SERVICES

    • Location: Ground Floor, of Main Hospital Building.
    • Casualty and Emergency services available 24 hours daily throughout the year.
    • Anyone with urgent medical problem can have consultation/treatment in the Casualty.
    • Depending on the nature of Casualty/Emergency which needs medical intervention, the patient is registered at the Casualty registration counter free of charge and medical care is provided promptly.
    • In addition to Casualty Medical Officers, Casualty has dedicated team of doctors from major specialties of Medicine, Surgery, Orthopaedics, Pediatrics, Obstetrics and Gynaecology and resident doctors, nursing staff, paramedics and ward boys to provide urgent medical services.
    • All endeavours are made to provide better medical care including all possible investigations (available in the hospital) and prompt treatment. However, at times, when there is extreme workload, cases that are not so urgent may have to wait for some time.
    • The treating doctors will call any specialist, who is available on call for urgent consultation as and when required.
    • In serious cases treatment/management gets priority over paper work like Registration/Medico legal requirements.
    • Casualty has a well equipped Emergency Operation Theatre for urgent surgery.
    • The Casualty is fully equipped with modern gadgets like monitors, ventilators, nebulisers, defibrillators etc.
    • All urgent investigations like Blood Biochemistry, Urine, Blood gas analysis, ECG, USG, X-ray are available for casualty patients round the clock.
    • Facilities for CT Scan and MRI are also available in the hospital campus.
    • All medicine and surgical items available in the Casualty are provided free of cost.
    • Facilities like wheel chair and patient trolley are available at the entrance of Casualty.
    • Telephone and public utilities like toilets and waiting area are available near the Casualty department.
  • OUTPATIENT DEPARTMENT (OPD) SERVICES

    • Location: Ground and First floor of Outdoor Building.
    • General OPD
      Registration time : 9.00 a.m. to 1.30 p.m. 
      Consultation Time : 9.00 a.m. to 2.00 p.m.
      Speciality Clinics
      Registration time : 9.00 a.m. to 1.30 p.m. 
      Consultation Time : 9 a.m. to 2.00 p.m. or till the cases are discharged
    • OPD registration card can be obtained by paying Rs. 2.00 at the OPD Registration counter located at the entrance of OPD Building at Hospital for consultation in general/speciality OPDs.
    • Referred cases from other hospitals should also get registered for consultation in the OPDs.
    • The OPD registration card should be renewed if more than three consultations are required.
    • The patient has the right to consult any doctor/consultant. For prior appointment with any consultant on his/her OPD days, the patient should contact his/her OPD.
    • Patients are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.
    • Speciality Clinics: (for details, see OPD brochure displayed at OPD/Enquiry counter.
    • During OPD consultation, the consultant will fill up the requisition forms for various investigations and direct/guide the patient to the concerned lab/department.
    • Sample collection centre for blood, urine, stool etc at Pathology Lab at Hospital Building.
    • Sample collection timings: 9.00 a.m. to 12.00 noon.
    • Certain particular investigations are done on particular days only.
    • Patient should obtain the investigation report on the date/time given for collection of the same from the concerned lab/department.
    • Investigations are done on payment of a nominal rate fixed by the Government. Patient should remit the payment and obtain proper receipt from the concerned lab/department. BPL people and patients under some National Programme get free of cost investigations as per Govt guideline.
    • Depending on the work load, for certain investigations patients will be called on future dates by the concerned department. However, these may be done out of turn in urgent situations on recommendation of the treating doctor.
    • Many facilities are provided at OPD level, such as ECG, Plaster, Injection and immunization, contraception and MTP services, minor surgical intervention, physiotherapy etc.
    • The decision to admit a patient rests with the treating consultant. The patient will be admitted if there is a vacant bed available in the particular speciality. But in case of emergency, out of turn admission may be done.
    • Patients requiring medical certificates should apply for the same to the Medical Superintendent cum Vice Principal, College of Medicine & Sagore Dutta Hospital, who will send it to the concerned department for issuing the certificate. However, Medical Treatment/Fitness and other such certificates of admitted patients, issued by the consultant will be valid only if it is countersigned by the M.S.V.P of the Hospital.
    • Patients should park their vehicle in the parking area at the entrance of the hospital campus.
    • There is a medical Fair Price shop adjacent to the Main Hospital Building, run on PPP model, where medicines are available at discounted price.
  • RESPONSIBILITIES OF USERS

    • The success of this charter depends on the support we receive from our users.
    • Please try to appreciate the various constraints under which the hospital is functioning. A large number of patients attend the OPD daily. Number of patients seeking Casualty/Emergency medical care daily is also huge.
    • Please follow the rules and regulations of the hospital while inside the hospital campus.
    • Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
    • Please help us in keeping the hospital and its surroundings neat and clean.
    • Please don't argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.
    • Please use the facilities of this hospital with care and do not damage/spoil hospital property.
    • Do not indulge in any money transactions with touts and unauthorised persons.
    • The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.
    • Please refrain from demanding undue favours from hospital staff and officials.
    • Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital



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